How do I know which status to allocate to a ticket (OPEN, PENDING, ETC)? : Rapid Business Registrations

How do I know which status to allocate to a ticket (OPEN, PENDING, ETC)? Print

Modified on: Thu, 2 Jul, 2015 at 3:49 PM

OPEN - Only tickets that you have not worked on at all should remain OPEN

PENDING - This is if we are still busy with the ticket and we are maybe searching for information

RESOLVED - This is used if we have properly addressed the clients enquiry and the matter is finalised

CLOSED - This is used if we have properly addressed the clients enquiry and the matter is finalised

WAITING ON CUSTOMER - This is used if we have asked a client for input and we need this to resolve the ticket. EG, we are awaiting a clear ID copy

WAITING ON THIRD PARTY - This is if we are waiting on a third party like the CIPC (for example if a company has been submitted to CIPC and we just need it to come back, or we are waiting for a fellow consultant to revert back with clarity on a particular client

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How do I know which status to allocate to a ticket (OPEN, PENDING, ETC)? Print

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